Help! My $7,300 Business Class Seat Was Broken, and I Got a Pittance.

B By Seth Kugel

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Help! My $7,300 Business Class Seat Was Broken, and I Got a Pittance.

A woman splurged for a lie-flat seat, but it got jammed in the horizontal position for most of the 14-hour flight. How much should United compensate her?

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Help! My $7,300 Business Class Seat Was Broken, and I Got a Pittance.

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